Customer service

Just came back from a short trip to Malacca recently. I had three meals back in Malaysia. All of them are pretty rush but the feelings are very different. The first coffee shop at the border town has greatly disappointed me a lot. Although it is not a big business, we are not the regular customers either. The were no one to take order for drinks at all. Even when come to pay up, the boss does not seem to be polite either.
The second one is lunch in Malacca. We arrived there around 2pm. So the foods were served pretty fast. The whole table was filled up with 8 dishes in 10 minutes. However, we all could not clear all of them in time. The waitresses there were very polite and meticulous in handling this situation. By getting small plates for unfinished dishes, keep attention on filling up our teas and always standby to answer customer needs. I find the experience very comfortable.
The third one is dinner in Yongpeng. We all throught that the dinner would be simple but it turned up to be a 8 course meal. The waitresses there were not very professional enough. Dishes turned up too fast as well after 8minutes waiting. But they do not distribute the soup, nor do they split up the big fishes. When the dishes covered most part of table, they did not request to remove any or rearrange some to keep in extra. I was a bit surprised by this 'passivity'. Luckily they did take extra requests on getting water and pack 'leftover'.
From there I can see such difference in terms of their 'servicing training '. If service ettique was not re-enforced. I think eat-out experience will be poorer in the place we live. The same type of attitude is also important to our work life. If we just want the benefit but does not care about our customers and colleague, we will definitely make nothing of return.